The possibility of return shipment applies during & nbsp; 30 days. If there have been more than 30 days since your purchase, we cannot offer you exchange or refund.
Only unused articles that are in the same state as in which you have received them are eligible for a return. The article must also be returned in the original packaging.
Other articles that cannot be returned:
* Gift vouchers
To process your return, we need the invoice or proof of your purchase.
If applicable - In certain cases only part of the price will be refunded:
* Items that are not in their original condition, are damaged or are missing parts, and where this is not our fault
* Items not returned within 30 days of delivery
Refunds (if applicable)
after receipt and inspection of the returned items, we will send you via e-mail a confirmation of receipt. We also let you know if we have approved or refused your reimbursement.
If we approve your refund, it will be processed and transferred within a certain number of days via & nbsp; the bank or your original payment method settled.
Delayed or missing refunds (if applicable)
If you have not received your refund, check Then first your bank account.
please contact the publisher of your bank card. It can take a while before your reimbursement can be seen.
If that is not the problem, please contact your bank. Often there is time to process a reimbursement.
have you done this, but have you still not received your reimbursement? Then contact us via firstname.lastname@example.org.
Discounted articles (if applicable)
No refunds can be made for items that have been reduced.
Exchange (if applicable)
We only replace defective or damaged items. If you want to exchange an article for the same article, send an e-mail to email@example.com for instructions.
If it concerns an item that is specifically purchased as a gift and has been sent directly to you , you will receive a credit for the value of the returned article. We will send you a gift voucher as soon as we have received the returned item.
If the item is not regarded as a gift upon purchase or the giver First received the article yourself and only then gave you, will we repay the article to those who gave it to you and so will be notified that you have sent it back. We always ask us to submit the ticket (the invoice) to us.
to return your item, & nbsp; Send an e-mail to firstname.lastname@example.org for instructions.
The shipping costs for returning the item are for your account. Shipping costs are not reimbursed. When you receive a reimbursement, the shipping costs will be deducted from your reimbursement.
How long a replacement article is on the road, depends on where you are.
If you send us an article with a value of more than € 50,-consider A shipping service with a tracing option or insurance. We give no guarantee or reimbursement for losing the return shipment.