Refund policy

Return Policy

We want you to be satisfied with your purchase. If the product does not fully meet your expectations, you can return it according to the conditions below.

Return period

You have the right to return your order up to 14 days after receipt.

After registering your return, you have an additional 14 days to send the product back.

After this period, we unfortunately cannot accept returns or issue refunds.

Questions or need help?

Are you unsure how to use the product or does it seem not to work properly? In many cases, this can be easily resolved 😊

👉 Watch the short tutorial video here:
Watch the video tutorial

👉 Or contact us directly:
📧 support@kadoing.shop

We are happy to help you quickly — often a return is not necessary.

Note: Is the alarm clock not working properly or does the battery drain quickly? This is often caused by a low battery or the use of an incorrect charger (for example, a fast charger). In most cases, this can be easily resolved using the video.

Damaged or defective items

Did you receive a damaged or defective product? 

Please contact us within 48 hours after receipt via:

📧 support@kadoing.shop

Please include:

  • your order number
  • a short description
  • clear photos of the issue

We will of course look for a suitable solution. In many cases, a return is not necessary and we can resolve the issue directly.

Register a return

Returns are processed exclusively through our return portal.

You can easily register your return via:

👉 https://kadoingshop.returnless.com

There you can:

  1. enter your order number and postal code
  2. select the item you want to return
  3. choose between:
    • Refund (return costs paid by the customer)
    • Coupon / store credit (free return)

After that, you can immediately generate and pay for a return label if applicable.

👉 Still want to return? Register your return above.

We unfortunately cannot process return requests via email.

Return conditions

To be eligible for a return:

  • the item must be unused and undamaged
  • the item must be in its original condition and packaging
  • the product must be returned complete

We reserve the right to refuse returns or issue partial refunds if:

  • the product is used or damaged
  • parts are missing
  • the product is not returned in its original condition

Bundle discounts and promotions

If you have used a bundle discount or promotion (for example 10% discount when buying 2 items or 15% discount when buying 3 items), the following applies:

  • The discount is only valid if all items in the bundle are kept
  • If you return one or more items from a bundle and the bundle is no longer complete, the bundle discount will be void
  • In that case, the original discount will be recalculated and deducted from the refund

Example:

Order Situation
3 items with 15% discount 1 item returned
Result discount removed → refund recalculated

Refunds

Once we have received and inspected your return:

  1. you will receive a confirmation by email
  2. the refund will be processed via the original payment method

Processing may take several business days, depending on your bank or payment provider.

Return costs

The costs for returning items are borne by the customer, unless stated otherwise.

In the return portal, you can choose between:

  • Refund → paid return label
  • Store credit / coupon → free return label

The original shipping costs of the order are not refunded.

Items that cannot be returned

The following items cannot be returned:

  • Gift cards

Important

For returns over €50, we recommend using a shipping method with track & trace.

Kadoing is not responsible for returns that are lost during transit.