Frequently Asked Questions
1. How can I register for the newsletter?
Nice that you are interested in our newsletter! At the bottom of every page you will find a banner to register. Once a month we send a newsletter with fun news about our collections, blogs, events and promotions.
2. How often do new products come online?
We introduce new additions of products in our range 2 to 4 times a year. New products are re -launched every quarter. Keep an eye on our social media or register for the newsletter to miss nothing!
3. Where can I buy your gift products all?
To date, our products can be found on Platforms Bol & AMP; Amazon, and of course in the webshop.
4. Are all ordered products in stock?
Yes, the products you see online with us are in stock. After placing your order you will receive the products at home within a few working days. Are nice. If in an exceptional case it happens that you have ordered something that appears not to be, you will receive a message from our team.
5. Has my order been well received?
Once we have received your order, you will receive an e-mail from us. If you have not received any email within an hour, take a look in your spam mailbox. If you cannot find mail from us there, send a message or contact us by telephone. We will then check with you whether the order has come through well.
6. What happens to my personal data when I place an order?
7. Can I specify a different billing address?
During the check-out process you have the option to give an alternative address.
8. Is my order including VAT?
We sell to you as a consumer, therefore VAT applies to your order. The prices that are shown include VAT.
9. I forgot my password from my account, what now?
No problem! Go to the login screen and click here on 'Forgot password'. Enter your e-mail address and click on 'Reset password'. You will receive an e-mail with a new password, you can then adjust this password to your wishes in your account.
10. How can I pay?
You can pay on our site with iDeal, Bancontant, Sofort, Klarna, Visa/Mastercard/Maestro/American Express Creditcards, KBC/CBC, Belfius, Giro Pay, Apple Pay, Google Pay & Amp; Shop Pay. During the payment process, the options that are accepted for your country are shown. You can also pay with the gift voucher gift voucher. Note: Through the aforementioned payment options you will be able to see the names 'Mollie, Klarna or Shopify' on your copy as a contradiction, these are the Payment Providers that uses gifting for safe payments, and for the payment options to everyone's preference.
11. How do I cash in my discount code?
During the check-out process you get the option to fill in a discount code, don't forget to click on the arrow to apply the discount code. Each discount code can be used once during your order and you can only redeem one discount code per order. You cannot use the code afterwards for an already placed order. Discount codes only apply to orders from 15 euros and gift vouchers are excluded from discount promotions.
12. What are the shipping costs?
For orders under € 40 with a delivery address in the Netherlands, Belgium or Luxembourg, € 4.95 in shipping costs must be paid. And for orders under € 40 with a delivery address in Germany or France, € 9.95 in shipping costs must be paid. You do not pay any shipping costs for orders over € 40.
13. How can I follow my package?
As soon as your package leaves our warehouse you get an e-mail containing the traceing code of your package.
14. How long does the delivery take?
We understand that you prefer to receive your order as quickly as possible and therefore do our utmost to deliver your order as quickly as possible. Orders that were placed and paid before 22:00 will be sent the same working day. The Netherlands + Belgium: approximately 1 working day delivery time. Germany: approximately 2 working days delivery time. France: approximately 3 working days delivery time. Please take into account a possible delay during holidays or other peak periods.
15. Can I also pick up my package from your warehouse?
Yes, nowadays it is also possible to pick up your order at our department store (GS) in Eindhoven. Please send a message to the telephone number or e-mail in the confirmation email in advance if you want to come and pick up the order. Also make sure that you take your order number and your copy of identification (ID) during the collection, so that we can check your data.
16. My order has not arrived completely, what now?
How annoying that your order has not arrived completely! We would like to receive an email from you with the following information: full name, Order number, & amp; Missing products. You can use the contact form for this or email to email@example.com. If you suspect that the package has already been opened earlier, or has been seriously damaged during transport, we would like to hear it and we look forward to the photos!