Frequently asked questions - read them here
1. How can I subscribe to the newsletter?
We're glad you're interested in our newsletter!
At the bottom of each page, you'll find a banner to subscribe.
We send out a newsletter once a month with exciting updates about our collections, blogs, events, and promotions.
2. How often are new products added online?
We introduce new product additions to our assortment 2 to 4 times a year. New products are launched quarterly.
Keep an eye on our social media or subscribe to the newsletter to stay updated and not miss out!
3. Where can I purchase your Kadoing products?
So far, our products can be found on platforms such as Bol, Amazon, ETSY, C-Discount, BebeBoutik, Kaufland, and of course, on our website.
4. Are all ordered products in stock?
Yes, the products you see online on our website are in stock. After placing your order, you will receive the products delivered to your home within a few working days. Quite convenient.
In the rare event that something you ordered is not available, our team will notify you accordingly.
5. Has my order been well received?
Once we have received your order, you will receive an email from us. If you haven't received an email within an hour, please check your spam mailbox. If you can't find an email from us there, please send us a message or contact us by phone. We will then assist you in ensuring that the order has been properly processed.
6. What happens to my personal data when I place an order?
For us, handling your personal data with care is of great importance. Your personal data is processed and secured by us with care. You can rest assured that your data is safe with us and that we adhere to applicable legal regulations.
Please read our complete Privacy Policy at the bottom of the page.
7. Can I provide a different billing address?
During the checkout process, you have the option to provide an alternative address.
8. Is my order inclusive of VAT?
We sell to you as a consumer, therefore VAT applies to your order. The prices displayed are inclusive of VAT.
9. I forgot my account password, what now?
No problem!
Go to the login screen and click on 'forgot password'. Enter your email address and click on 'reset password'. You will receive an email with a new password, which you can then adjust according to your preference in your account.
10. How can I pay?
You can pay on our website using iDeal, Bancontact, SOFORT, Klarna, Visa/Mastercard/Maestro/American Express Credit Cards, KBC/CBC, Belfius, Giro Pay, Apple Pay, Google Pay & Shop Pay. During the payment process, the options accepted for your country will be displayed.
You can also pay with the Kadoing gift card.
Please note: Through the mentioned payment options, you may see the names 'Mollie, Klarna or Shopify' on your statement as the counterparty; these are the Payment Provider services that Kadoing uses for secure payments, and they provide payment options to suit everyone's preference.
11. How do I redeem my discount code?
During the checkout process, you will have the option to enter a discount code. Don't forget to click on the arrow to apply the discount code afterwards.
Each discount code can only be used once per order, and you can only redeem one discount code per order. You cannot apply the code retrospectively to an already placed order.
Discount codes are valid for orders of €15 or more, and gift cards are excluded from discount promotions.
12. What are the shipping costs?
For orders under €15 with a delivery address in the Netherlands, Belgium, Germany, or Luxembourg, the shipping cost is €4.95. For orders over €15, shipping is free.
For orders under €20 with a delivery address in France, Austria, Denmark, Italy, Poland, Portugal, Spain, or Sweden, the shipping cost is €7.95. For orders over €20, shipping is free.
For shipping options to other EU countries, please check the shipping costs at checkout.
13. How can I track my package?
Once your package leaves our warehouse, you will receive an email containing the tracking code for your package.
14. How long does delivery take?
We understand that you want your order as soon as possible, and we do our best to ship it quickly.
Orders for the Netherlands and Germany placed on business days before 11:59 PM will be shipped the same day.
Orders for Belgium, France, and other EU countries placed on business days before 10:00 PM will be shipped the same day.
Delivery times:
- Netherlands & Belgium: 1 business day.
- Germany: approx. 1–3 business days.
- Luxembourg, France: approx. 3–4 business days.
- Denmark, Italy, Spain, Portugal, Poland, Sweden: approx. 3–5 business days.
- Monaco, Ireland, Austria, Latvia, Estonia, Croatia: approx. 3–6 business days.
- Czech Republic, Hungary, Bulgaria, Romania, Slovenia: approx. 4–7 business days.
- Finland & Malta: approx. 4–8 business days.
Please allow for possible delays during holidays or peak periods.
15. Can I pick up my package from your warehouse?
No, unfortunately that is not possible.
16. My order hasn't arrived complete, what should I do now?
We're sorry to hear that your order didn't arrive complete!
We kindly request an email from you with the following details:
- Full name,
- Order number,
- and missing products.
You can use the contact form or email us at info@kadoing.shop for this purpose.
If you suspect that the package has been opened previously or severely damaged during transport, please let us know, and we would appreciate receiving photos!
