Frequently Asked Questions

1. How can I subscribe to the newsletter?

We're glad you're interested in our newsletter! At the bottom of each page, you'll find a banner to subscribe. We send out a newsletter once a month with exciting updates about our collections, blogs, events, and promotions.
We introduce new product additions to our assortment 2 to 4 times a year. New products are launched quarterly. Keep an eye on our social media or subscribe to the newsletter to stay updated and not miss out!
So far, our products can be found on platforms such as Bol, Amazon, ETSY, C-Discount, Kaufland, and of course, on our website.
Yes, the products you see online on our website are in stock. After placing your order, you will receive the products delivered to your home within a few working days. Quite convenient. In the rare event that something you ordered is not available, our team will notify you accordingly.
Once we have received your order, you will receive an email from us. If you haven't received an email within an hour, please check your spam mailbox. If you can't find an email from us there, please send us a message or contact us by phone. We will then assist you in ensuring that the order has been properly processed.
For us, handling your personal data with care is of great importance. Your personal data is processed and secured by us with care. You can rest assured that your data is safe with us and that we adhere to applicable legal regulations. Please read our complete Privacy Policy at the bottom of the page.
During the checkout process, you have the option to provide an alternative address.
We sell to you as a consumer, therefore VAT applies to your order. The prices displayed are inclusive of VAT.
No problem! Go to the login screen and click on 'forgot password'. Enter your email address and click on 'reset password'. You will receive an email with a new password, which you can then adjust according to your preference in your account.
You can pay on our website using iDeal, Bancontact, SOFORT, Klarna, Visa/Mastercard/Maestro/American Express Credit Cards, KBC/CBC, Belfius, Giro Pay, Apple Pay, Google Pay & Shop Pay. During the payment process, the options accepted for your country will be displayed. You can also pay with the Kadoing gift card. Please note: Through the mentioned payment options, you may see the names 'Mollie, Klarna or Shopify' on your statement as the counterparty; these are the Payment Provider services that Kadoing uses for secure payments, and they provide payment options to suit everyone's preference.
During the checkout process, you will have the option to enter a discount code. Don't forget to click on the arrow to apply the discount code afterwards. Each discount code can only be used once per order, and you can only redeem one discount code per order. You cannot apply the code retrospectively to an already placed order. Discount codes are valid for orders of €15 or more, and gift cards are excluded from discount promotions.
For orders under €15, with a delivery address in the Netherlands, Belgium, Germany, or Luxembourg, a shipping fee of €4.95 applies. For orders over €15, shipping is free. For orders between €20 and €40, with a delivery address in France, Denmark, Poland, or Austria, a shipping fee of €4.95 applies. For orders under €20, the shipping cost is €9.95. For orders over €40, shipping is free. For orders to Italy, Spain, Portugal, and Ireland, shipping is free for orders over €40. For options to other EU countries, please see the shipping costs at checkout.
Once your package leaves our warehouse, you will receive an email containing the tracking code for your package.
We understand that you prefer to receive your order as quickly as possible and therefore strive to deliver it promptly. If you place your order for the Netherlands or Germany on regular weekdays before 11:59 PM, your order will be shipped the same working day. If you place your order for Belgium, France, or other EU countries offered before 10:00 PM on regular weekdays, your order will be shipped the same working day. - Netherlands & Belgium: 1 working day delivery time. - Germany: approximately 1-2 working days delivery time. - Luxembourg, France: approximately 2-3 working days delivery time. - Italy, Spain, Portugal, Monaco, Croatia: approximately 3-5 working days delivery time. - Ireland, Denmark, Austria, Poland, Latvia, Estonia, Sweden: approximately 3-6 working days delivery time. - Czech Republic, Hungary, Bulgaria, Romania, Slovenia: approximately 4-7 working days delivery time. - Finland and Malta: approximately 4-8 working days delivery time. Please note the possibility of delays during holidays or peak periods.
Yes, it's now also possible to pick up your order from our warehouse (GS) in Eindhoven. Please send us a message in advance to the phone number or email provided in the confirmation email, indicating when you'd like to collect your order. Also, make sure to bring your order number and a copy of your identification (ID) when picking up, so we can verify your details.
We're sorry to hear that your order didn't arrive complete! We kindly request an email from you with the following details: - Full name, - Order number, - and missing products. You can use the contact form or email us at for this purpose. If you suspect that the package has been opened previously or severely damaged during transport, please let us know, and we would appreciate receiving photos!