Frequently asked questions - read them here

We introduce new product additions to our assortment 2 to 4 times a year. New products are launched quarterly. Keep an eye on our social media or subscribe to the newsletter to stay updated and not miss out!

So far, our products can be found on platforms such as Bol, Amazon, ETSY and of course, on our website.

Yes, the products you see online on our website are in stock. After placing your order, you will receive the products delivered to your home within a few working days. Quite convenient. In the rare event that something you ordered is not available, our team will notify you accordingly.

Once we have received your order, you will receive an email from us. If you haven't received an email within an hour, please check your spam mailbox. If you can't find an email from us there, please send us a message or contact us by phone. We will then assist you in ensuring that the order has been properly processed.

For us, handling your personal data with care is of great importance. Your personal data is processed and secured by us with care. You can rest assured that your data is safe with us and that we adhere to applicable legal regulations. Please read our complete Privacy Policy at the bottom of the page.

During the checkout process, you have the option to provide an alternative address.

We sell to you as a consumer, therefore VAT applies to your order. The prices displayed are inclusive of VAT.

No problem! Go to the login screen and click on 'forgot password'. Enter your email address and click on 'reset password'. You will receive an email with a new password, which you can then adjust according to your preference in your account.

You can pay on our website using iDeal, Bancontact, SOFORT, Klarna, Visa/Mastercard/Maestro/American Express Credit Cards, KBC/CBC, Belfius, Giro Pay, Apple Pay, Google Pay & Shop Pay. During the payment process, the options accepted for your country will be displayed. You can also pay with the Kadoing gift card. Please note: Through the mentioned payment options, you may see the names 'Mollie, Klarna or Shopify' on your statement as the counterparty; these are the Payment Provider services that Kadoing uses for secure payments, and they provide payment options to suit everyone's preference.

During the checkout process, you will have the option to enter a discount code. Don't forget to click on the arrow to apply the discount code afterwards. Each discount code can only be used once per order, and you can only redeem one discount code per order. You cannot apply the code retrospectively to an already placed order. Discount codes are valid for orders of €15 or more, and gift cards are excluded from discount promotions.

Shipping costs depend on the delivery address and the order amount. The exact shipping costs are always automatically displayed during checkout, before payment. Shipping costs by country The Netherlands, Belgium, Germany and Luxembourg - Orders under €20: €5.95 shipping costs - Orders from €20: free shipping France, Austria, Denmark, Italy, Poland, Portugal, Spain and Sweden - Orders under €20: €7.95 shipping costs - Orders from €20: free shipping For delivery to other EU countries, the applicable shipping costs are automatically displayed during checkout.

Once your package leaves our warehouse, you will receive an email containing the tracking code for your package.

We understand that you would like to receive your order as quickly as possible. That is why we do our utmost to process and ship your order as fast as possible. If you place your order for the Netherlands on regular business days before 11:00 PM, your order will be shipped the same business day. If you place your order for Belgium, Germany, France or other available EU countries on regular business days before 8:00 PM, your order will be shipped the same business day. If different order cut-off times or delivery days are stated on the product page, these will apply as the latest order or delivery time. Estimated delivery times by country: - The Netherlands: 1 business day (including Saturday delivery) - Belgium: 1–2 business days - Germany & France: approximately 2–3 business days - Luxembourg, Denmark, Austria, Italy, Spain, Portugal, Poland & Sweden: approximately 3–5 business days Deliveries take place on business days, excluding Sundays and public holidays. Additionally, for deliveries within the Netherlands: Orders placed on Sunday before 11:00 PM are processed and shipped on Sunday, with delivery on Monday. Please note that during public holidays, peak periods, strikes, protests or other unforeseen circumstances, delays may occur with the carrier. Once your order has been processed by us, you will receive a shipping confirmation by email. As soon as the shipment is registered with the carrier, you will receive the track & trace details by email.

No, unfortunately that is not possible.

We're sorry to hear that your order didn't arrive complete! We kindly request an email from you with the following details: - Full name, - Order number, - and missing products. You can use the contact form or email us at info@kadoing.shop for this purpose. If you suspect that the package has been opened previously or severely damaged during transport, please let us know, and we would appreciate receiving photos!